Last reviewed July 2026
This Privacy Policy explains how Nambour Heights Motel collects, uses, stores and protects your personal information, consistent with the Australian Privacy Principles.
We may collect information from you which is:
Personal information may be collected when you make an enquiry by telephone, email or via our website, when you make a reservation, at check-in or check-out, or through your dealings with us during your stay. It may also be collected from a partner organisation, booking agency, tour operator or internet reservation system to whom you provided your details to make a booking, if you enter a competition or reply to a survey, through communications with us or our staff, or through social media. We may also collect personal information where the law requires us to.
To provide our services we keep track of how you interact with us, including links in emails we send you and links on our website. The following information may be logged for statistical purposes when you visit our website:
Sensitive information is information about your origin, beliefs, memberships, sexual preferences or health. Nambour Heights Motel will not collect sensitive information from you without your consent. If we collect sensitive information, we will disclose the reason for seeking it.
We only process personal and sensitive information for the purpose of providing the services or products you have requested or, in an emergency, providing the services you reasonably require. We do not use or retain personal or sensitive information for any purpose other than the delivery of the service and for auditing or legal reasons.
We process personal information to better understand our guests' needs and to provide information about our products and services. Access is limited to employees with a business requirement. In a medical emergency, consent to supply sensitive information to a third party for the purpose of administering medical treatment is deemed to have been granted. Personal information may be used to:
We store personal information only for as long as necessary having regard to the purpose for which it was collected. The criteria used to determine retention periods include the length of our ongoing relationship with you, any legal obligations we are subject to, and whether retention is advisable considering our legal position (such as statutes of limitations, litigation or regulatory investigations). We are legally required to retain operational data relating to transactions for seven (7) years under Australian taxation legislation.
A cookie is a small text file sent to your browser from a web server and stored on your device. Cookies help us provide a personalised online experience: they can remember preferences for future visits, ensure you are provided with appropriate content, and help us deliver communications relevant to your interests. Our cookies cannot damage your files or read information from your hard drive, and do not follow you on the internet after leaving our website.
If you do not want the benefit of cookies, you can set your browser to reject them — consult your browser's instructions. Rejecting cookies may affect your ability to perform certain transactions on our website.
When you visit certain sections of our website, Google Analytics, a website analytics service provided by Google Inc., will place cookies on your browser. The information generated about your use of the website is transmitted to Google and used to compile statistical reports measuring visits, time on site and pages viewed. We will not (and will not allow any third party to) use Google Analytics to track or collect personal data of visitors, nor associate any data gathered via cookies with personal data from any source. For details of Google's privacy practices visit policies.google.com/privacy. You may opt out using the Google Analytics Opt-out Browser Add-on.
Based on your activities on our website, targeted adverts and internet-based offers may be presented to you whilst browsing. Our partner organisations may also use cookies to gather information based on your browsing interests to provide you with advertising. The use of tracking technologies by our service providers is not covered by this Privacy Policy and we do not have access to or control over those cookies.
We use a range of service providers to help us maximise the quality and efficiency of our services. This means individuals and organisations outside Nambour Heights Motel will sometimes have access to personal information held by us and may use it on our behalf. We require our service providers to adhere to strict privacy guidelines that prevent them from keeping this information or using it for unauthorised purposes.
When you provide your personal information, we ask whether you wish to receive information about new products, services and promotions. If you no longer wish to receive promotional material, you may remove your name from our marketing list by emailing bookings@nambourheightsmotel.com or writing to Nambour Heights Motel, 4 Nambour Mapleton Road, Nambour QLD 4560, Australia. Please allow 28 days for the request to be processed.
We take reasonable precautions to protect the security of your personal information, including limiting access to our computer systems with passwords and other security devices, preventing unauthorised access, modification, use or disclosure, and maintaining backup systems. We will take reasonable steps to destroy personal information when it is no longer needed.
We take reasonable steps to ensure the information we hold about you is accurate, up to date, complete and relevant. On request, we will provide you with access to your information, including to correct or update it, unless an exception applies under the Australian Privacy Principles. Contact bookings@nambourheightsmotel.com or write to Nambour Heights Motel, 4 Nambour Mapleton Road, Nambour QLD 4560, Australia. We may require further identification to process your request. If you request deletion, we will take all reasonable steps to delete your information unless we need to keep it for legal, dispute-resolution or auditing reasons.
We generally need to know who you are to provide our products and services. In some circumstances you are entitled to deal with us anonymously or using a pseudonym — for example, when making general enquiries. Please tell us when you are using a pseudonym. If we need to identify you, we will tell you whether your real name is required to access the service.
We do not knowingly collect personal information from, or target, individuals under the age of 18. If you are a parent or legal guardian and believe your child under 18 has provided us with personal information without your permission, please contact us at bookings@nambourheightsmotel.com.
No data transmission over the internet can be guaranteed secure. While we endeavour to protect your personal information, we cannot guarantee the security of information you transmit to us via our website. Third-party websites accessed through links on our website have separate privacy practices and security measures for which we have no responsibility or liability. We encourage you to review their policies before disclosing personal information.
From time to time it may be necessary to review and revise this Privacy Policy. We reserve the right to change it at any time, and the revised version will be posted on this website.
For further information about the Australian Privacy Principles, visit the Office of the Australian Information Commissioner at oaic.gov.au.